Privacy Policy & Data Protection

Total Bathrooms will not sell, distribute or disclose information about you as an individual without your consent, or unless required or permitted to do so by law. The information we gather may include name, delivery address, email address and telephone number. We do not send random marketing emails to personal email addresses (spam).

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files used to recognise repeat users and allow us to observe behaviour and compile data in order to improve the site on your behalf. Cookies are also used to store the items you enter in your shopping cart and as such must be activated when shopping with Total Bathrooms.  Total Bathrooms comply fully with the Data Protection Act 1988.

Protx Secure Gateway Payments 

When you place orders, we use a secure server at our Protx payment gateway to handle all aspects of your payment transaction. Protx servers use SSL/128 bit encryption techniques to protect card details in transit between your computer and the server. Thereafter card information is held only on their highly secure servers and we do not have nor need to have access to it.

Verified by Visa and Mastercard Secure

In addition to these security features, we are also 3D Secure.  3D Secure is a new technical standard developed by Visa and MasterCard to further secure transactions over the Internet. Your credit and debit card payments on this site are now even more safe thanks to  the latest 3-D Secure transaction technology known as Verified by Visa and Mastercard Secure.

So if your card issuing bank has set these up on your credit/debit card account you'll now find there's an extra step in the card payment sequence which takes you back to your issuing bank's website where you'll be asked to submit a few extra security details. That's all that's involved.  Easy! 

Safebuy Accredited 

You can be confident that you'll have a hassle-free online shopping experience. All members commit to:

• Adherence to all relevant UK and EU laws with further benefits such as a 14 day 'cooling off' period (where possible)
• Total privacy of personal data and security of credit card handling
• Clear presentation of all costs including delivery charges and VAT
• Effective communication systems with name and address and contact phone number
• Mediation services for consumer complaints provided by SafeBuy and the Chartered Institute of Arbitrators

SafeBuy members are continuously monitored through mystery shopping.