Total Bathrooms Returns Policy

If for any reason you would like to return an item within 14 working days of receiving the delivery you should do the following:

• Telephone Internet Sales on 01225 462727 and inform them that you wish to return the item(s).

• You must return the product to us via courier - Parcelforce etc at your own cost.

• The returned goods must be in their original packaging and in a saleable condition - If this is the case we will refund you the total amount of your order (less any original shipping costs). If your order was originally over 200.00 pounds and delivery was free we will deduct the original shipping costs from the amount that we refund to you (free delivery was on condition that you kept the goods).

We regret that if you do not follow the returns procedure set out above, Total Bathrooms cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or other courier.

If an item has to be returned because of a product fault or a mistake on the part of Total Bathrooms, you will be refunded in full plus the cost of the post and packaging to return the product, provided that the goods are returned by you and received by us in the condition they were in when delivered to you.

If you wish to exchange a product please contact Internet Sales on 01225 462727 for further information.